Return and refund policy

Refund Policy

At Gailik, we value your satisfaction. We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Eligibility for Returns

To be eligible for a return, please ensure your item meets the following criteria:

  • It is in the original condition received (unworn or unused).
  • It includes all original tags and packaging.
  • You have the receipt or proof of purchase.

To initiate a return, please contact us at support@frenzil.com. Returns should be sent to:

Address:
240 Plashet Grove
Eastham
E6 1DQ
London
United Kingdom

Please note that items sent back without a return request will not be accepted.

Return Process

Once your return is approved, we will provide you with a return shipping label and detailed instructions on how to return your package.

For any questions regarding returns, feel free to reach out to us at support@frenzil.com.

Damages and Issues

We recommend inspecting your order upon receipt. If you find that your item is defective, damaged, or incorrect, please contact us immediately to resolve the issue.

Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (such as food, flowers, and plants)
  • Custom products (such as special orders or personalized items)
  • Personal care items (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

If you have any questions about the eligibility of your item for return, please contact us.

Exchanges

For exchanges, we recommend returning the unwanted item first. Once your return is processed, you can make a separate purchase for the new item.

Refunds

Upon receiving and inspecting your return, we will notify you about the approval status of your refund. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 30 business days have passed since your return was approved and you have not received your refund, please contact us at support@frenzil.com.